If you are a Microsoft Teams user or managing an IT network for once you will end up with this error. Even after completing 3 years on the service and collecting dozens of user information through feedback, Microsoft Teams isn’t perfect software yet.
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Error Background:
When I installed Microsoft Teams in a new PC I was continuously getting this error “We need you to sign in! Either your password changed or the server needs your sign-in info again.
Because of this error I wasn’t able to login Teams in the PC. I click the Sign-in button and Teams goes away. A few seconds later it opens up again and I’m at the same error/prompt window. It’s done this multiple times.
I tried to completely uninstall the software and download the latest version from the Teams web portal. But even after installing the latest version, this issue didn’t resolve.
Solution 1: Delete Microsoft Teams Credential in Credential Manager
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- Press Window key on your Keyboard
- Type Credential Manager on the search screen
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- Click Windows Credentials
- Remove all the credential related to Microsoft Office
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Now Again try to sign-in Microsoft Teams, this time you will be able to sign-in without the We need you to sign in! Either your password changed or the server needs your sign-in info again error.
Solution 2: Clear Microsoft Teams cache
By clearing the Microsoft Teams credentials from the Credential Manager will resolve We need you to sign in! Either your password changed or the server needs your sign-in info again error but unfortunately if you are still facing the same error then you need to clear the Microsoft Teams cache on your computer.
Close the Microsoft Teams application and go to the following location in your computer.
%AppData%\Microsoft\Teams\Cache
Now, again open Microsoft Teams application and sign in. This time you will not receive the We need you to sign in! Either your password changed or the server needs your sign-in info again error on your computer.