[Solved] Your Computer’s Trusted Platform Module has Malfunctioned

The Trusted Platform Module is the service that used to protect your PC, but unfortunately, like some users, you may face the error your computer’s trusted platform module has malfunctioned error in Microsoft Teams or any other Microsoft 365 applications. 

Since, this error is related to your system security so, ignoring it can be a big problem for you, learn how you can fix this error all at once on your system.

Your computer trusted platform has malfunctioned

Here are the 4 best solution to fix the your computer’s trusted platform module has malfunctioned error on your PC.

When you login your computer with your Microsoft office credentials, windows try to store your credential in credential manager but, when it fails to store you will get this error. So, the best possible solution is to clear all the existing office 365 or Microsoft 365 application credentials in the credential manager.

Step 1: Open Credential Manager

In order to delete the credential you need to open the Credential Manager on your Windows 10 PC. 

    1. Press Windows Key on your keyboard and Type credential
    2. Select Credential Manger on the Screen
    3. Click the Open button on the lift side of the screen to open the Credential Manager
Your computer trusted platform has malfunctioned - 01

Step 2: Delete Existing Office Credential

Credential Manager Will store all the credential for your Windows. Here you will see two option Web Credential and Windows Credential.

All the credentials related to the browser will be kept by Windows on the Web Credentials and all the Credentials related to your local application will be stored on the Windows Credentials.

    1. Select Windows Credentials on the Screen
    2. Check and delete all the office credential as shown in the below image

Note: Deleting the Credentials will not harm your PC. So, without any hesitation you can delete the credentials here.

Your computer trusted platform has malfunctioned

Now Restart your PC and try to Login your Microsoft Office application again. This time you will not receive the your computer’s trusted platform module has malfunctioned error on your PC. 

Solution 2: Disconnect your work or school account

Even after removing the credential from the credential manager, if you are still facing the same error then follow the below instruction and remove your work or school from your PC.

  • Press Windows Key on your keyboard and select Settings button as shown in the below image.
Your computer trusted platform has malfunctioned
  • In the Windows Setting option Go to Accounts
Your computer trusted platform has malfunctioned
  • Go to Access work or school
  • Select your or school account in the list of accounts and click Disconnect.
Your computer trusted platform has malfunctioned

Now again try to login any of Office 365 application like Microsoft Teams or Microsoft Outlook etc., and see if the error Your Computer’s Trusted Platform Module has Malfunctioned disappeared on your computer.

If you are still facing the same error I am afraid you have to follow the next possible solution to solve the Your Computer’s Trusted Platform Module has Malfunctioned error on your PC.

Solution 3: Created Protection Policy registry key:

Another best possible solution to fix the error your computer’s trusted platform module has malfunctioned error on your PC is by creating the Protection Policy in the registry for your Windows device.

Step 1: Open Registry Editor

You need to open the Registry Editor to create a new registry entry. Follow the the below method to open the registry editor:

    1. Press Window Key on your Keyboard and type Registry Editor
    2. Select the Registry Editor
    3. In the left side of the screen, select Run as Administrator
Your computer trusted platform has malfunctioned

Step 2: Navigate to the Registry Location

In the Registry Editor screen go to the below location:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography\Protect\Providers\df9d8cd0-1501-11d1-8c7a-00c04fc297eb

Step 3: Create a New Registry Item

  1. Select the df9d8cd0-1501-11d1-8c7a-00c04fc297eb Folder in the location
  2. Right Click on the screen and select New
  3. Select new Registry type as DWORD (32-bit) value
Your computer trusted platform has malfunctioned
    1. Give the registry item name as ProtectionPolicy

    2. Give the dword value as 00000001

Now close the registry editor and login any of your effected Office 365 Applications.

Solution 4: Create New User Profile

Corrupted user profile can also be a reason for the your computer’s trusted platform module has malfunctioned error on your PC.  

You just created the new profile for the user and your user will receive the your computer’s trusted platform module has malfunctioned error on Microsoft Teams.  Then Windows has not created the user profile properly for the users.

Using the following steps delete the existing user profile for the user and create the new user profile.

For the detailed information on How to Recreate User Profile in Windows 10 please check this blog.

Above is the best possible solution to fix the your computer’s trusted platform module has malfunctioned error in your Windows 10 PC. 

If none, of the above solution solve the error on your Windows 10 device, then please let us know in the comment section so that we can further help you resolve this annoying error.

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